DataJack
Mobile Broadband
Live Chat / 1-888-693-4522

Frequently Asked Questions

Take Your Internet Everywhere

» What is DataJack and how does it work?
» How do I connect my device to the DataJack Hotspot?
» Is there a contract required? How are payments made and how do the service periods work?
» What is 3G and 4G? What's the difference? What sort of speeds will I have?
» Where does DataJack have 3G/4G coverage?
» Where can I purchase a DataJack?
» How do I determine which data plan
   is best for me?

» What activities work best on a 3G/4G network?
» What if 4G isn't available in my area yet?
» How do I pay for service?
» What is the Return Policy?
» Is there a warranty for damaged/
   defective devices?

» Can I exchange my device for a different one?
» Can I store data on my DataJack device?
» Can I use my DataJack in other countries?
» How do I reset or change my password?
» How do I change the email address or username associated with my account?
» Can I use DataJack with my tablet?
» How do I view my billing history?
» How do I change the credit card associated with my account?
» What are my payment options?
» How do I renew my data plan?
» How long does it take for my service renewal to be applied to my account?
» Is there a setup or activation fee?
» Will you sell or share my information with others?
» Where is DataJack located?
» Is there an unlimited plan for DataJack?
» Can I use the DataJack service from Canada?
» Can I use the Hotspot while it is charging?
» Is there a credit check to sign up for service?
» How can I track my data usage during the service period?
» How can I avoid an interruption in my service?
» Will I receive a paper statement or bill for my account?
» Do I have to pay sales tax when I purchase?
» How do I enroll in automatic payments?
» What is the range of the Wi-Fi signal on the Hotspot device?
» How do I position my DataJack device to get the best signal?
» How can I change the Wi-Fi network name and password for my Hotspot device?
Q. What is DataJack and how does it work?
A. DataJack is a mobile, wireless internet service provider operating on a nationwide 3G and 4G mobile data network. In order to receive the signal from our 3G/4G network, you will have to purchase the DataJack Hotspot with an active data subscription. We cannot activate devices from other networks at this time.

The mobile hotspot can be used with any Wi-Fi capable device, giving you the ultimate freedom to use whatever device you desire. The mobile hotspot device is extremely convenient for households and businesses since it can transmit an internet connection to up to 8 Wi-Fi capable devices from up to 30 feet. The hotspot is dual capable, meaning it can connect to both the 3G and 4G network.

Q. How do I connect my device to the DataJack Hotspot?
A. The DataJack Hotspot broadcasts a Wi-Fi network which allows up to 8 Wi-Fi enabled devices to be connected simultaneously. All modern laptops, tablets, smart phones, most media players and some desktop computers come with a Wi-Fi adapter built-in enabling them to connect to a Wi-Fi network. If you have a desktop computer that doesn't have a Wi-Fi adapter, you can simply plug the hotspot into the USB and use it as a USB modem, provided you have Windows Vista or above or Mac OSX.

Q. Is there a contract required? How are payments made and how do the service periods work?
A. DataJack is a pre-paid, no commitment service. You can stop and go as you please. There is no contract, no deposit and no credit check required to use the DataJack service. All payments are made by credit or debit card.

Instead of committing to a long-term contract, you simply purchase a data plan which lasts for 30 days or until the data limit is reached, whichever comes first. In the event that the data limit is exceeded, there is no overage, and service would be suspended until you make a payment for a new data plan. Please note that your initial data plan does not start until you call to activate the service.

If you don't want to worry about making a payment each month, then you have the option of enrolling in automatic, recurring monthly payments for your account. See how can I avoid an interruption in my service? For more information on automatic payments click here.

Q. What is 3G and 4G? What's the difference? What sort of speeds will I have?
A. 3G and 4G are wireless telecommunication technologies which allow the flow of digital data over wireless frequencies to compatible wireless devices. It is the same technology that allows smartphones to connect to the internet. 3G is short-hand for third generation wireless technology while 4G is short-hand for fourth generation wireless technology. 4G, the newest generation of wireless technology, is faster than its 3G predecessor.

Average download speeds measured in Mbps (megabits per second):
• 3G: 1 Mbps (up to 3 Mbps)
• 4G: 3 Mbps (up to 10 Mbps)

Please note that the speed of your connection depends on many factors such as signal strength (proximity to the tower, interference, nearby devices), saturation of the network and time of use (peak hours). Click here to see how do I position my DataJack device to get the best signal.

Q. Where does DataJack have 3G/4G coverage?
A. We currently offer 3G/4G coverage in hundreds of cities in the US, and we're continually expanding our coverage. To see if our 3G/4G coverage is available in your area, go to the coverage page.

Q. Where can I purchase a DataJack?
A. You can purchase a DataJack using our secure order form. .

Q. How do I determine which data plan is best for me?
A. Simply use our data calculator to estimate your monthly usage. You may also contact customer support at 1.888.693.4522 for assistance in estimating your data needs.

Q. What activities work best on a 3G/4G network?
A. 3G/4G is perfect for social networking, checking email, chat, browsing the Internet, and downloading music, e-books and apps.

Q. What if 4G isn't available in my area yet?
A. If 4G isn't available in your area, then the DataJack Mobile Hotspot will automatically connect to the nearest 3G network provided you are in an area with 3G coverage. Please check our coverage map to see which networks are available in your area.

Q. How do I pay for service?
A. You have several choices:
  • You can have your credit or debit card setup to automatically renew your service plan.
  • You can go to www.datajack.com/myaccount and pay for one or more months of service. You will need to login using your email address and password. If your service has expired, it usually takes less than 5 minutes for your service to be restored.
  • You can call 1-888-MY-3G-Jack (1-888-693-4522) and pay over the phone.
Q. What is the Return Policy?
A. We will gladly make exchanges on all merchandise purchased from DataJack, Inc. if it is defective. Please refer to the return policy for further details.

Q. Is there a warranty for damaged/defective devices?
A. Yes, there is a 90 day manufacturer warranty applicable to our mobile broadband devices. Please refer to our return policy for further details.

Q. Can I exchange my device for a different one?
A. Yes, you may exchange your device within 30 days of purchase if your purchase was made online at DataJack.com or over the phone through customer service. Other restrictions also apply. Please refer to our exchange policy for further details.

Q. Can I store data on my DataJack device?
A. The DataJack Hostpot has a microSD slot so you can backup and store all your files when needed.

Q. Can I use my DataJack in other countries?
A. Not currently. International roaming is coming soon. We will also be introducing a Global VoIP phone soon so stay connected!

Q. How do I reset or change my password?
A. If you've forgotten your password:
  1. Enter the email address associated with your DataJack account on the Forgot Password page.
  2. Click Submit.
  3. Provide the answer to your Security Question and click Submit.
  4. A new temporary password will be sent to the email address on your account.
If you'd like to change your password:
  1. Login to the My Account section of our website.
  2. Select the Account Information tab.
  3. Click the Edit Customer button.
  4. Enter your new password into the appropriate field.
  5. Click the Save Changes button.

Q. How do I change the email address or username associated with my account?
A. To change the email address or username associated with your account:
  1. Login to the My Account section of our website.
  2. Select the Account Information tab.
  3. Click the Edit Customer button.
  4. Enter your new email address into the appropriate field.
  5. Click the Save Changes button.
Please Note: Changing your email address will also change the username you use for logging in to your account online.

Q. Can I use DataJack with my tablet?
A. Yes, you can connect your WiFi-enabled tablet using the DataJack Hotspot device.

Q. How do I view my billing history?
A. To view the billing history for your account:
  1. Login to the My Account section of our website.
  2. Select the Invoice History tab.
  3. You can click on the View Details link for details of each transaction.
This page enables you to view your previous charges and billing periods.

Q. How do I change the credit card associated with my account?
A. To modify or change the credit card associated with your account:
  1. Login to the My Account section of our website.
  2. Select the Account Information tab.
  3. Click the Edit Customer button.
  4. Enter your new billing information into the appropriate fields.
  5. Click the Save Changes button.
This page also enables you to modify the email address, password, and contact information on your account.

Q. What are my payment options?
A. We currently accept American Express, Visa, MasterCard, and Discover credit/debit cards issued in the United States and Canada.

Q. How do I renew my data plan?
A. To renew the data plan on your account:
  1. Login to the My Account section of our website.
  2. Select the Recharge tab.
  3. Specify the data plan you would like to purchase and verify your billing information is correct.
  4. Once you're ready to renew your subscription, click the Recharge Now button.

Q. How long does it take for my service renewal to be applied to my account?
A. It usually takes less than 5 minutes for your service renewal to be applied to your account.

Q. Is there a setup or activation fee?
A. No, there are no setup or activation fees required to setup an account.

Q. Will you sell or share my information with others?
A. No, your information will be kept strictly confidential. We take extra measures to protect your sensitive information by restricting access and encrypting your sensitive personal data.

Q. Where is DataJack located?
A. DataJack is located in Dallas, Texas at:

14911 Quorum Drive
Suite 370
Dallas, TX 75254

Q. Is there an unlimited plan for DataJack?
A. Sorry, we do not offer an unlimited data plan at this time.

Q. Can I use the DataJack service from Canada?
A. Sorry, but the DataJack service is only available from the US and Puerto Rico at this time.

Q. Can I use the Hotspot while it is charging?
A. Yes, you can use the DataJack Hotspot while it is charging through the A/C adapter.

Q. Is there a credit check to sign up for service?
A. No, there is no credit check whatsoever.

Q. How can I track my data usage during the service period?
A. You can track your data usage by logging in to the My Account section of our website. The progress bar on the My Account dashboard will help you keep track of the data usage on your account during your monthly plan cycle. As you begin using data on your account, a green progress bar will flow from left to right and show the amount of data that has been used. As you approach the established threshold of your data plan, the color of the bar will change from green to yellow. The color of the bar will change from yellow to red if you have exceeded the threshold of your data plan.

Q. How can I avoid an interruption in my service?
A. If you don't want to worry about making a payment each month, then you have the option of enrolling in automatic, recurring monthly payments for your account.

When you are set up for automatic recurring credit/debit card payments, please ensure your credit/debit card is valid and contains sufficient funds at the end of your service period. Your service will be interrupted if there are insufficient funds available or if your credit/debit card is invalid when DataJack attempts to charge that card for your monthly service period.

Q. Will I receive a paper statement or bill for my account?
A. No, DataJack does not send any paper statements or bills. You can view your billing history by logging in to the My Account section of our website. To learn more about viewing your billing history, please click here.

Q. Do I have to pay sales tax when I purchase?
A. Sales tax is only applicable to Texas residents.

Q. How do I enroll in automatic payments?
A. To setup automatic payments on your account, please Contact Customer Service.

Q. What is the range of the Wi-Fi signal on the Hotspot device?
A. The Hotspot device provides Wi-Fi coverage up to 30 feet away. As with any Wi-Fi network, your coverage may be affected by obstructions such as buildings, walls, the natural environment, and the device's proximity to other electronics.

Q. How do I position my DataJack device to get the best signal?
A. Positioning your device correctly can make a big difference in your signal strength and speeds. First, if you have access to the internet, go to the DataJack coverage map and enter the address and/or zip code of your device location to determine if our service is available in your area.

Next, try placing your device near a window or an external wall to receive the best signal. Also, please be sure that your device is at least 3 feet away from any cordless phones, microwaves, or wireless routers to avoid any frequency interferences.

Q. How can I change the Wi-Fi network name and password for my Hotspot device?
A. The Hotspot device ships with a default network name and password, but you can easily personalize the network name and password by logging into the admin interface located at http://192.168.1.1.

To change the Wi-Fi network name (SSID) and password for your device:
  1. Open the admin interface at http://192.168.1.1
  2. Login using your admin password.
  3. Select Wi-Fi -> WiFi Profiles from the menu located across the top.
  4. Enter a new network name (SSID) and password (network key) into the appropriate fields.
  5. Click the Apply button to save your changes.

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DataJack - Wireless Internet Service Provider offers nationwide mobile broadband. No credit check, no deposits and no contract.
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