FAQs
Q. What is 3G?
A. 3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, and video, playing games, and much more.
Q. Where does DataJack have 3G coverage?
A. We currently offer 3G coverage in hundreds of cities in the US, and we're continually expanding our coverage. To see if our 3G coverage is available in your area, go to the
coverage page.
Q. Where can I buy DataJack?
A. You can purchase a DataJack using our
secure order form or at a
store near you.
Q. How fast is 3G?
A. Like all wireless networks, there are many factors that determine what access speeds you can expect. The distance from a transmission tower and the construction of a building can greatly affect wireless reception. Under normal circumstances however if you are located in a 3G coverage area, you should expect speeds sufficient to stream videos, do Skype video conferencing and VoIP phone calls (1 to 1.4 Mbps). 98% of our customers are very happy with the network speeds they have in their area but be sure to confirm the
coverage in your area.
Q. How do I determine which data plan is best for me?
A. Simply use our
data calculator to estimate your monthly usage. You may also contact customer support at 1.888.693.4522 for assistance in estimating your data needs.
Q. How do I access the 3G network?
A. Your DataJack device will automatically connect to the 3G network when in the
coverage area.
Q. What happens to my 3G internet access if I leave the 3G area?
A. Since The DataJack operates on both the 2.5 G and the 3G networks, you won't notice a thing. Your internet access will simply transfer seamlessly from network to network while you travel. The 2.5G network is fully capable of supporting all data services that are handed off from the 3G network.
Q. What activities work best on a 3G network?
A. 3G is perfect for social networking, checking email, chat, browsing the Internet, and downloading music, e-books and apps.
Q. What if 3G isn't available in my area yet?
A. View the
coverage map to see the available network in your area.
Q. How do I pay for service?
A. You have several choices:
- You can have your credit or debit card setup to automatically renew your service plan.
- You can go to www.datajack.com and pay for one or more months of service. You will need your name and account number. If your service has expired, it usually takes less than 5 minutes for your service to be restored.
- You can call 1-888-MY-3G-Jack (1-888-693-4522) and pay over the phone.
- You also can go to one of the many retail stores and pay with cash or credit/debit card. A service charge may be applied.
Q. What is the Return Policy?
A. We will gladly make exchanges on all merchandise purchased from DataJack, Inc. if it is defective. Please refer to the
return policy for further details.
Q. Is there a warranty for damaged/defective devices?
A. Yes, there is a 90 day manufacturer warranty applicable to our mobile broadband devices. Please refer to our
return policy for further details.
Q. Can I exchange my device for a different one?
A. Yes, you may exchange your device within 30 days of purchase if your purchase was made online at DataJack.com or over the phone through customer service. Other restrictions also apply. Please refer to our
exchange policy for further details.
Q. Can I store data on my DataJack?
A. The DataJack has a Micro SD slot so once you purchase a Micro SD Card, you insert it into the DataJack and backup and store all your files. Since the DataJack works on any computer, you don't even need to take your computer with you. Just plug in the DataJack into any computer where you are and you have access to all your files and the Internet. Now, that's mobility!
Q. Can I use my DataJack in other countries?
A. Not currently. International roaming is coming soon. We will also be introducing a Global VoIP phone soon so stay connected!
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