Frequently Asked Questions
Q. What is 3G?
A. 3G is the generic term for third-generation wireless networks. Analog was 1G, Digital was 2G, and 3G is the third-generation platform for innovative, high-speed products and services. 3G makes staying connected faster, easier, and more fun, with increased speed for Web browsing, downloading content, attachments, and video, playing games, and much more.
Q. Where does DataJack have 3G coverage?
A. We currently offer 3G coverage in hundreds of cities in the US, and we're continually expanding our coverage. To see if our 3G coverage is available in your area, go to the
Coverage Page.
Q. How fast is 3G?
A. Like all wireless networks, there are many factors that determine what access speeds you can expect. The distance from a transmission tower and the construction of a building can greatly affect wireless reception. Under normal circumstances however if you are located in a 3G coverage area, you should expect speeds sufficient to stream videos, do Skype video conferencing and VoIP phone calls (1 to 1.4 Mbps). In some parts of the country, where the network has been upgraded to 5G, speeds have more than tripled. 98% of our customers are very happy with the network speeds they have in their area but be sure to confirm the
coverage in your area.
Q. Is the Network speed fast enough to handle streaming video?
A. Not only is the speed fast enough to stream video, DataJack is perfect for security cameras and many other commerical applications.
Q. How do I access the 3G network?
A. Once installed, the DataJack USB automatically connects to the 3G network when you turn on your computer or when you plug the DataJack into your computer. If 3G is not available in your area, then the DataJack will connect to the slower Edge network.
Q. What happens to my 3G internet access if I leave the 3G area?
A. Since The DataJack operates on both the 2.5 G and the 3G networks, you won't notice a thing. Your internet access will simply transfer seamlessly from network to network while you travel. The 2.5G network is fully capable of supporting all data services that are handed off from the 3G network.
Q. What if 3G isn't available in my area yet?
A. Our EDGE 2.5G network offers moderate-speed data service, and most applications will work well on EDGE, including: E-mail, instant messaging, and texting; downloading, and light data files; and sending photographs via e-mail. View the
Coverage Map to see the available network in your area.
Q. How do I pay for service?
A. You have several choices:
- You can have your credit or debit automatically card charged the $39.99 monthly fee. As a bonus, after 12 consecutive months of payment, the 13th month is FREE!
- You can go to www.datajack.com and pay for one or more months of service. You will need your name and account number. If your service has expired, it usually takes less than 5 minutes for your service to be restored.
- You can call 1-888-MY-3G-Jack (1-888-693-4522) and pay over the phone.
- You also can go to one of the many retail stores and pay with cash or credit/debit card. A service charge may be applied.
Q. What is the Return Policy?
A. We will gladly make exchanges on all merchandise purchased from DataJack, Inc. if it is defective. Please refer to the
return policy for further details.
Q. Can I use my DataJack from any computer device?
A. As long as the computer has the correct configuration (Listed on box) you can use it on any computer as long as the connection manager has been installed.
Q. Can I use my DataJack on multiple computer devices?
A. Yes. As long as the computer has the correct configuration (Listed on box) you can use it on any computer as long as the connection manager has been installed. You can take it from home desktop to your laptop from anywhere and use it on your office computer.
Q. Can I store data on my DataJack?
A. The DataJack has a Micro SD slot so once you purchase a 2, 4 or 8 GB Micro SD Card, you insert it into the DataJack and backup and store all your files. Since the DataJack works on any computer, you don't even need to take your computer with you. Just plug in the DataJack into any computer where you are and you have access to all your files and the Internet. Now, that's mobility!
Q. Can I use my DataJack in other countries?
A. Not currently. International roaming is coming soon. We will also be introducing a Global VoIP phone soon so stay connected!
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